WELCOME
Customized Coaching For Unparallel Service
I am dedicated to propelling your business forward by elevating customer service through my personalized coaching approach. Unlock higher satisfaction and loyalty with targeted assessments and customized training designed uniquely for you.
I'm Jelena Lazarevic, and I help empower businesses to deliver outstanding customer service by fostering kindness, empathy, and respect in every interaction. I am dedicated to teaching the principles of compassion, transparency, and positivity, ensuring lasting client loyalty and exceptional experiences.
With over 30 years of experience in customer service across various roles, I have built a robust career working as an administrative assistant, medical assistant, receptionist, salesperson, and office manager. I've applied my skills in diverse settings, including hospitals, private doctor's offices, restaurants, and retail stores. I am deeply passionate about teaching and outstanding customer service and have successfully trained countless new employees, fostering an environment where both customers and staff thrive. My commitment to delivering exceptional service is unwavering, and I'm excited to bring my expertise and passion to meet your needs.
Work With Me
I offer comprehensive assessments of your current customer service practices and tailor personalized coaching strategies to meet your specific needs.
I begin by thoroughly evaluating your current customer service and client satisfaction levels to identify areas of improvement.
Based on the assessment , I develop a customized coaching plan designed to empower your team and optimize service delivery.
After our initial coaching session, I provide consistent follow-ups to monitor progress and ensure the successful implementation of your new strategies.
Whether working with individuals who face challenges or training new employees, my aim is to equip your team with the skills necessary to excel.
My services are available on a monthly retainer basis providing continuous support and development for your team.
FAQS
Find your answers here!
What types of customer service consulting do you offer?
I provide tailored consulting services including customer service training, process optimization, and feedback system development to enhance customer interactions and satisfaction.
What are the benefits of customer service coaching?
My coaching services focus on developing effective communication skills, increasing team morale, and enhancing problem-solving abilities, ultimately leading to improved customer satisfaction and loyalty.
Are your consulting services customizable?
Absolutely! I tailor my services to meet the unique needs and goals of each client, ensuring that you receive the most effective solutions for your business.
How much do your consulting services cost?
Pricing is dependent on the scope and duration of the project. I offer free initial consultation to discuss your needs and provide an estimate tailored to your business.